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Elevate Your Health with Nature’s Purest Essence

Discover science-backed, clean-label supplements designed to support your energy, joints, and overall wellness — because feeling your best starts from within

20802 Oak rain ct, Katy TX USA

Refund & Return Policy

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Last updated: October 2025
📧 info@essenceofwellnesss.com

Thank you for shopping at Essence of Wellnesss.
We want you to be completely satisfied with your purchase. This Refund & Return Policy explains how we handle returns, refunds, and exchanges for products purchased through www.essenceofwellnesss.com.

Please read this policy carefully before placing your order.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of receiving your order.

  • Proof of purchase (order number or invoice) must be provided.

  • The product must have been purchased directly from our official website.

If the above conditions are not met, we reserve the right to refuse the return or exchange.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned or refunded:

  • Opened or used supplement bottles

  • Products damaged after delivery due to mishandling

  • Free gifts, promotional items, or discounted bundles

  • Items returned after the 7-day window

Please ensure the product is returned in its original condition.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at info@essenceofwellnesss.com with clear photos of:

  • The damaged item

  • The packaging

  • The shipping label

We will review your request and arrange a replacement or refund (as applicable).

4. Return Process

To initiate a return:

  1. Email us at info@essenceofwellnesss.com with your order number and reason for return.

  2. Wait for confirmation and return instructions from our support team.

  3. Ship the product back to the address provided by our team.

Please note:

  • Customers are responsible for the cost of return shipping unless the item was defective or sent in error.

  • We recommend using a trackable courier service for your return shipment.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days and issued through your original payment method.

Refunds may take additional time to appear depending on your bank or payment provider.

6. Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.
If you need to exchange an item, email info@essenceofwellnesss.com within 7 days of delivery, and we’ll assist you with the process.

7. Order Cancellations

Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.
Once your order is dispatched, it cannot be canceled but may be eligible for a return after delivery.

To cancel an order, email us at info@essenceofwellnesss.com as soon as possible.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check your bank account or payment app again.

  • Then contact your credit card company or bank (processing times may vary).
    If you’ve done all this and still haven’t received your refund, please contact us at info@essenceofwellnesss.com.

9. Contact Information

For any questions about our Refund & Return Policy, please contact us:

📧 info@essenceofwellnesss.com
🌐 www.essenceofwellnesss.com